Got to content
Íslenska
My pages
Clouds in the sky clouds cloudy sky

Terms and conditions for a charging subscription at HS Orka

A charging subscription at HS Orka is a service that consists of (a) access to a charging station for plug-in vehicles, (b) the purchase of electricity and (c) the services that come with a charging station.

The following terms and conditions apply to detached houses, apartment buildings and companies that use a charging subscription with HS Orka:

 

Preparation for installation of a charging station

  • The customer undertakes to purchase electricity from HS Orka during the charging subscription. If the customer decides to stop purchasing electricity from HS Orka, HS Orka reserves the right to remove the charging station, as the charging station is the property of HS Orka.
  • Before a charging station can be installed at a customer’s home, the wiring from the customer’s fuse box to the point of use of the charging station must be completed. This work is the customer’s responsibility and property and must be performed by a licensed electrician or electrical contractor. In the case of a detached house, the customer is allowed to use a licensed electrical contractor of their choice, but in the case of more than one station, e.g. in apartment buildings or at companies, connections to a charging station must be made by HS Orka’s service provider or in consultation with them.
  • All connections to a charging station are the property and responsibility of the customer. The installation of the station after the wiring has been laid to the charging station can be done by HS Orka’s service provider, or it can be installed by the customer’s licensed electrical contractor in consultation with HS Orka. The customer bears all costs of installing a charging station.

 

Using the charging station

  • A customer subscribing to charging at HS Orka is the rightholder of the charging station. This means that they are responsible for its use according to these terms and conditions and also for payments to HS Orka due to use. Included in the subscription fee is the statutory warranty, maintenance due to normal use, along with the charging station’s communication costs with the service system in the case of an online charging station. The customer is responsible for all use of the charging station and must take good care of all the equipment they have access to for its use. The customer must immediately notify HS Orka if repair or maintenance of the charging station is required. Only HS Orka or service providers on behalf of HS Orka are authorised to repair and maintain a charging station. If repair or maintenance is the result of incorrect or poor treatment by the customer, HS Orka is authorised to charge the customer for the cost of such repair.
  • At the end of the charging subscription, the charging station will be removed at HS Orka’s expense. Any visible damage and/or blemishes that may occur to the customer’s property that become apparent when the charging station is removed or replaced are not, under any circumstances, the responsibility of HS Orka. HS Orka is authorised to demand a change fee from the customer if they want a charging station to be taken down and installed in a new location, e.g. when altering the property or when moving.
  • HS Orka receives failure notifications from the charging station via a remote connection and notifies customers if a failure occurs. HS Orka undertakes to carry out repairs within two working days, as well as to offer emergency services if dangerous incidents arise outside the normal opening hours of the service dealer. Payment of costs for emergency services depends on the nature of the failure, whether it is a warranty issue or a result of the customer’s actions, such as due to mishandling of equipment.
  • HS Orka reserves the right to remotely connect to the customer’s charging station without consultation with the customer for the purpose of setting it, restarting, updating and troubleshooting. The customer undertakes to provide HS Orka or service providers on behalf of HS Orka with access to a rented charging station if requested.

 

Warranty

  • The customer is liable for compensation if equipment is damaged or lost, if it can be attributed to the intention or negligence of the customer or a person under their responsibility.
  • Any misuse of the charging station or the subscription itself is prohibited. HS Orka can block use without notice if the customer is found guilty of any kind of misuse, e.g. in such a way that use violates the law or affects the use of other customers.
  • HS Orka is not liable for loss or damage that may be attributed to loss of connectivity, telecommunications interruptions or other interruptions that may occur during the operation of HS Orka’s telecommunications network or by the company’s service providers. This applies regardless of whether such loss or damage can be attributed to fibre-optic failures, failures in network equipment or other circumstances, unless such damage or loss is attributed to intent or negligence on the part of HS Orka’s staff. The customer can request cancellation of the subscription fee if they are without service due to a failure for a period longer than three days, but the cancellation is based on the period that the service interruption lasts. HS Orka will always strive to restore service as soon as possible.

 

Payment obligation

  • The customer undertakes to pay monthly subscription payments for the use of a charging station, and the fee is based on the first day of the following month. The monthly fee takes into account the number of days in each month individually, and the price is according to the price list in each case. You can find the current price list for charging subscriptions on HS Orka’s website, hsorka.is. Customers are notified of all changes to HS Orka’s price list 30 days in advance on the company’s website.
  • The customer pays the first three months in advance when signing the agreement for a charging subscription.
  • If HS Orka is registered for an electricity meter at the point of use, it is not permitted to connect other equipment to that meter without HS Orka’s written permission. The excess usage will then be charged separately.
  • The payment obligation for a charging subscription is as follows:
  • Detached house – Customer pays for use according to metering of the distribution utility’s measuring device along with other use, distribution, transmission and equalisation fee according to the agreement with the electricity seller and the distribution utility. Apartment building – Customer pays for use according to metering of the distribution utility’s measuring device along with other use, distribution, transmission and equalisation fee according to the agreement with the electricity seller and the distribution utility. In the case of access control for a charging station, the customer undertakes to pay for use, in accordance with HS Orka’s current price list for electric charging at any given time. Use is the energy (kWh) measured by the relevant charging station. The customer also pays a monthly service fee according to HS Orka’s price list.
  • Company – Customer pays for use according to metering of the distribution utility’s measuring device along with other use, distribution, transmission and equalisation fee according to the agreement with the electricity seller and the distribution utility. In the case of access control for a charging station, the customer undertakes to pay for use, in accordance with HS Orka’s current price list for electric charging at any given time. Use is the energy (kWh) measured by the relevant charging station. The customer also pays a service fee according to HS Orka’s price list each time.
  • The customer shall pay a monthly fee in advance according to the invoice from HS Orka. The due date is the invoice issue date, and the final due date is on the 23rd day of the same month.  
  • Penalty interest is calculated on claim, cf. Section VIII of Act No. 38/2001 on Interest and Price Indexation, if the invoice is not paid on the due date. HS Orka charges a note fee or a notification and payment fee for the issuance of invoices, and the fee varies depending on whether it is a paper invoice, a credit card or online banking invoice payment. In addition to the penalty interest, HS Orka charges all collection costs according to the applicable rules.
  • HS Orka is authorised to cancel the customer’s charging subscription and thereby terminate the charging subscription agreement if the debt has not been paid within 30 days from the due date. Subsequently, HS Orka is authorised to remove charging equipment owned by HS Orka. If the subscription is cancelled due to non-payment, HS Orka is not liable for any possible disruption, inconvenience or damage that the customer may suffer as a result.
  • Comments on invoices must be received as soon as possible and no later than the due date. Otherwise, the invoice will be regarded as accepted.

 

Termination

  • After three months from the entry into force of the charging subscription agreement, the customer may terminate the agreement with one month’s notice, and the termination will take effect on the first day of the following month. HS Orka is entitled to terminate the charging subscription agreement with one month’s notice, and the termination takes effect on the first day of the following month.   
  • The customer’s termination of the HS Orka charging subscription agreement must be sent to HS Orka and must be in writing, e.g. by e-mail at hsorka@hsorka.is. The charging station is removed at the end of the notice period.
  • If the customer decides not to use their charging subscription at HS Orka after the installation of the equipment has been completed, they must pay HS Orka a change fee according to price list.

 

Other provisions

  • In order to comply with the obligation according to law and the terms and conditions, HS Orka must process customers’ personal data. The processing of personal data is governed by the Act on Protection of Personal Privacy and Processing of Personal Data No. 90/2018 and HS Orka’s Privacy Policy, which is available on the company’s website.  
  • In the event of a dispute between HS Orka and the customer, both parties shall endeavour to resolve it amicably and in harmony. In the event that the dispute cannot be resolved, the dispute may be brought before the District Court of Reykjavík. 
  • HS Orka unilaterally reserves the right to amend the terms and conditions with 30 days’ notice. Amendments will take effect 30 days from the date of their publication on the HS Orka website, hsorka.is.

 

These Terms and conditions are both in Icelandic and English language. In case of discrepancy between the different language versions, the Icelandic version shall prevail.